Updated on : October 2, 2019
2. What personal information do we collect?
2.1 We may collect Personal Information about you when you use the Online Marketplace, register on the Online Marketplace or interact with us in anyway.
The Personal Information we may collect includes without limitation:
2.4 Information we obtain from others: We may also collect or receive Personal Information from third-party sources, such as other Customers, other Hosts, social media or other third-party integrations.
3. Why do we collect, use and disclose personal information?
3.1 We may collect, hold, use and disclose your Personal Information for the following purposes:
3.2 We may also disclose your Personal Information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and requirements, personalise your experience and enhance the services that you receive.
3.3 The information we collect is not distributed, sold or leased to third parties for commercial purposes, except to provide services you have requested on the Online Marketplaceor for other purposes when we have your permission or when we are obliged to do so.
4. Do we use your personal information for direct marketing?
4.2 You may opt-out of receiving marketing materials from us by contacting us through the contact us feature below, or by using the opt-out facilities provided (eg: an unsubscribe link).
5. To whom do we disclose your personal information?
6. Using our website and cookies
6.1 We may collect Personal Information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
6.2 We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
7.1 We may hold your Personal Information in either electronic or hard copy form. We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information. However, we cannot guarantee the security of your Personal Information.
8.1 We may retain your Personal Information as long as you are registered to the Online Marketplace as a User. You may close your account by contacting us. However, we may retain Personal Information for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Information, it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
10. Accessing or correcting your personal information
10.1 You can access the Personal Information we hold about you by contacting us using the contact us feature below. Sometimes, we may not be able to provide you with access to all of your Personal Information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your Personal Information.
10.2 If you think that any Personal Information we hold about you is inaccurate, please contact us using the contact us feature belowand we will take reasonable steps to ensure that it is corrected.
10.3 We will consider and respond to all requests in accordance with all applicable laws.
11. Making a complaint
11.1 If you think we have breached the Applicable Law, or you wish to make a complaint about the way we have handled your Personal Information, you can contact us using the contact us feature below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
12. Contact Us