Before you book please make sure you fully understand our terms and conditions as stated below
1. About Happy Weekends
This website, mobile application, proprietary platform and any service offered under the name “Happy Weekends” (collectively referred to as “Online Marketplace”) is operated by Meraki Digital for Marketing and Entertainment Services L.L.C (a limited liability company incorporated under the laws of Emirate of Abu Dhabi holding professional licence number CN-2818859) and its related entities or body corporates (hereinafter referred to as “Happy Weekends”, “us”, “we” or “our”).
1.2 What does the Online Marketplace offer?
The Online Marketplace is essentially a platform that allows its registered customers ("Customers") to search, view, book,purchase and/or participate in the experiences listed on the platform to make their weekends special and memorable. The Customer can choose the experiences based on the description of each experience provided on the Online Marketplace (“Experience Listing”).
The experiences listed on the platform are mostly provided by registered third party service providers ("Hosts") who publish the Experience Listing of the experiences they are offering for sale (“Host Experiences”). The Hosts and the Customers can communicate and transact directly through the Online Marketplace and Happy Weekends will only act as an intermediary between the Customers and the Hosts.The Customers and Hosts are collectively referred to “Users” and individually as a “User”, “you” or “your”.
There may also be instances where Happy Weekends may organise certain experiences in association with the Hosts, third parties or its related entities (“Other Experiences”). The Experience Listings for such Other Experiences will provide the description of the experience and also describe the roles, responsibilities and liabilities of the parties involved. Please refer to Clause 6 for further details.
Host Experiences and Other Experiences are collectively referred to as “Experiences” and individually as “Experience”.
1.3 Our Services
The services provided as above by Happy Weekends by way of the Online Marketplace are hereinafter collectively referred to the "Services".We reserve the right to modify or discontinue, temporarily or permanently, our Services and/or Online Marketplace (or any part thereof) with or without notice.
2.2 Acceptance of Terms
By downloading, accessing or otherwise using the Online Marketplace and/or our Services, you confirm that you have read, understood and agreed to these Terms. If you do not agree to the Terms, you must not use the Online Marketplace.Hosts are further governed by the terms and conditions under the ‘Host Agreement’ entered into separately between the Hosts and Happy Weekends.
We may amend or modify the platform supporting the Online Marketplaceand/or the Terms at our sole discretion and at any time and may notify you of such changes by way of e-mail. Any amendments are effective immediately upon publication on the Online Marketplace. If you disagree with the revised Terms, you may terminate the legal agreement between us as per the terms contained below, subject to any termination obligations that you may have. Your continued use of the Online Marketplace indicates your continued acceptance of the Terms as modified. We encourage you to review these Terms periodically to stay informed about our current policies and practices.
2.4 Access and Use
Access to and use of this Online Marketplace is subject to you being:
Accordingly, by using the Online Marketplace and/or providing or accepting any Experience, you warrant the above to us. If the above conditions are not satisfied, please cease using the Online Marketplace immediately.
3. Happy Weekends Account and Registration
You may be required to register on the Online Marketplace to access certain features of the Online Marketplace. You can do this via our website/mobile appor through your account with certain third-party social networking services such as Facebook or Google (each, an “SNS Account”).
3.2 Information for Registration
3.3 Account Credentials
While registering an account with us, you will create a username and password. You are responsible for keeping this username and password secure and are responsible for all use and activity carried out under this username. You must not share your account credentials with any third party. You agree to
We will not be liable for any loss or damage arising from any kind of unauthorised activity that takes place under your accountor your failure to comply with this provision.
3.4 Additional Obligations of Host
If you are a Host, you may be required to furnish further details and information to us including details related to the experiences being offered by you. We reserve the right to approve or reject any Host application for any reason whatsoever without giving any reason. If you are approved and you agree to the terms and conditions of the ‘Host Agreement’ made available to you in connection with the application process, you will be deemed to be a ‘Host’ for the Online Marketplace. The Host Agreement contains terms regarding the creation and posting of Experience Listings, how and what the Hosts get paid for their Host Experiences and other specific terms.
3.5 Cancellation of Account
4. Your Privacy
4.1 Personal Information
5. Your conduct
5.1 All interactions on the Online Marketplace must comply with the Terms. To the extent your conduct, in our sole discretion, restricts or inhibits any other User from using or enjoying any part of the Online Marketplace, we may limit or terminate your privileges and seek other remedies, including, without limitation, cancellation of your account.
5.2 Necessary Conduct
In using the Online Marketplace, you must:
In using the Online Marketplace, you must not:
6. Our Role
6.1 Our role in Host Experiences
6.2 Our role in Other Experiences
We may organise certain Other Experiences i.e., experiences that may be organised by us in association with one or more Hosts, third parties or our related entities. However, our liability will be strictly limited to the extent of our involvement in the concerned Other Experience and will be specified in detail in the terms applicable to such Other Experience. The Hosts, third parties or other related parties will continue to be responsible for their respective role in the Other Experience and liabilities arising from the Other Event will be attributed in accordance with the roles and responsibilitiesof the parties involved. Happy Weekends is merely an aggregator of experiences and cannot be held solely liable for the Other Experiences offered through the Online Marketplace.
7. Booking/Purchasing Experiences
7.1 Compliance with Listing Terms
7.2 Compliance with Applicable Laws
In addition to the Listing Terms, certain laws, like the minimum legal drinking age in the location of the Experience, may also apply. The Customer is solely responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to his/her participation in any Experience.
7.3 Result of Non-Compliance
Breach of any Listing Terms may result in cancellation of bookings, associated benefits and/or attract additional charges.We are not liable in any way for any loss or injury caused to the Customer or its guests due to their negligence in observing the Listing Termsor breach of applicable laws and regulations, and accordingly, the Customer provides us with the indemnities and releases in Clause 18.
7.4 Booking/Purchasing an Experience
8. Payment for Experiences
8.1 Experience Fees
All applicable Experience Fees and any applicable taxes (collectively, “Total Fees”) will be presented to the Customer prior to booking or purchasing an Experience. The Customer agrees to pay the Total Fees when due and payable as required for any booking or purchase via the payment method options available on the Online Marketplace.
All expenses and incidental costs not specifically stated in the Experience Listing and/or receipt, including, but not limited to, telephone charges, data/connectivity charges, expenses related to travel, food or lodging, etc. are to the sole account of the Customer.
8.2 Billing Information
When the Customer initiates a booking or a purchase transaction as above, he/she will be asked to provide us with customary billing information such as name, billing address, and credit card or other payment instrument information.The Customer represents and warrants that any such information that he/she provides is true and accurate, and that the Customer is authorised to use the chosen payment instrument.
The Customer must promptly update his/her account information with any changes (for example, a change in billing address or credit card expiration date) that may occur.
Upon successful booking/purchase of an Experience on the Online Marketplace and payment of the Total Fees, the Customer will be issued a confirmation/voucher which shall be used by the Customer for availing the Experience on the booked date.
If the Customer wishes to dispute any charge(s), he/she must inform us within seven (7) days after the date of making such payment(s).
9. Service Agreement between Customer and Host
9.1 When a Customer books or purchases any Host Experience through the Online Marketplace and makes the payment as per Clause 8 above, the Customer and the Host will be deemed to have entered into a separate service agreement (“Service Agreement”) which will govern the relationship and the transaction between the Customer and the Host. Any confirmation/voucher issued by the Host directly or through the Online Marketplace to the Customer shall form a part of the Service Agreement.
9.2 Even though we undertake reasonable quality control measures and carry out necessary checks from time to time on the Hosts to ensure high quality standards of all Host Experiences,our role is limited in case of Host Experiences, as specified in Clause 6.1. Therefore, the Customer and the Host acknowledge and agree that:
10. Change Request
10.1 Once an Experience is booked by the Customer, unless the terms of Experience Listing mention otherwise, the terms of the booked Experience cannot be changed including re-scheduling of the Experience to another date and time.
10.2 However, if the terms of the booked Experience so permits, the Customer and the Experience Providermay agree to change certain details for the particular Experience (“Change Request”) such as the date and time, number of attendees, contents and duration of the Experience and/or also agree to certain add-ons to an Experience using a Change Request.
10.3 Depending on the type of Change Request, certain Change Fees may apply. The Experience Provideris responsible for indicating in the Experience Listing whether Change Requestis allowed for a particular Experience and if any Change Fee applies. This information will be provided in the Change Request communications between the Customer and the Experience Provider.
10.4 A valid Change Request will require mutual agreement by both Customer and the Experience Provider.If the Change Fee is not indicated in the applicable Experience Listing, both the Experience Providerand Customer must agree to the Change Fee amount. We are not liable for any disagreements or claims arising out of such Change Requests.
10.5 If a Change Request is not approved by both Customer and the Experience Providerwithin seventy two (72) hours from the time the original Change Request is submitted by the Customer, such Change Request will be deemed to have been declined by the Experience Provider.
10.6 If a Change Request is mutually agreed upon by the Customer and the Experience Provider, the Change Request will be effective only upon payment of the applicable Change Fee, if any, plus applicable taxes by the Customer in accordance with the process prescribed for payment of Total Fees under Clause 8 above.
10.7 The Customer acknowledges and agrees that he/she will not receive a refund of any of the Total Fees paid or due for the applicable Experience as a result of a Change Request.
10.8 If the Customer and the Experience Providerfail to reach to an agreement on the terms for the Change Request, either party may choose to cancel the Experience as per these Terms.
11. Cancellation Policy
11.1 If a Customer needs to cancel his/her booking for an Experience, he/she can do so by logging in to his/her account which will have details of all upcoming experiences. Please note that the Experience will stand officially cancelled only when the Customer receives an email from us confirming the cancellation and the refund status.
11.2 In case the Customer has any questions or needsany assistance with cancellation of a booking, he/she must contact our Customer Care Service.
11.3 The relevant Experience’s cancellation policy will determine whether or not the Customer will receive a full refund for the cancelled Experience.
11.4 We reserve the right to deny and cancel bookings or purchases of any of our Services or Experiences that are deemed to be in violation of these Terms, which determination will be made by us at our sole discretion.
12. Refund Policy
12.1 The Customer acknowledges and agrees that the Total Fees payable for all Experiences are non-refundable unless otherwise specified on the Experience Listing.
12.2 If any Experience is cancellable as per the terms of the Experience Listing, the Customer may cancel and obtain a refund of whole or part of the payment made as per our Cancellation Policy stated under Clause 11.
12.3 In the event that the relevant Experience Providerdeclines the Customer’s booking and/or purchase, the Customer will be entitled to a refund pursuant to our refund policy.
12.4 In the event that the Customer encounters any other issue with his/her booking or purchase with the relevant Experience Provider, he/she must contact us within twelve (12) hours of the relevant service start time. Our Customer Care Service shall investigate the matter and refund none, part, or all of the payment made by the Customer as it may deem fit based on the result of the investigation.
12.5 A Customer will not dispute the Total Fees and claim any refund if the Experience is fulfilled substantially as presented in the Experience Listing.
12.6 If we terminate the Customer’s account and/or use of our Services because of breach of any of these Terms by the Customer, the Customer will not be entitled to a refund of any unused portion of payments made, if any.
13. Intellectual Property Rights
13.2 You acknowledge and agree that the Online Marketplace and the Content contained therein are protected by copyright, trademarks, service marks, patents, design registrations, and other proprietary rights and laws, and you agree to comply with and maintain all copyright notices and other restrictions on Content accessed on or via the Online Marketplace.
13.3 You must not do anything which breaches or otherwise interferes with our intellectual property rights or the intellectual property rights of any of its third-party licensors. You may not copy, distribute, reproduce, publish, alter, modify or create derivative works from the Online Marketplace Content without our prior written permission or the relevant third-party licensor or exploit such contents for commercial benefit.
13.4 Any rights not expressly granted herein are reserved by Happy Weekends.
13.5 You acknowledge and agree that damages may not be an adequate remedy for a breach of this clause 13 and that equitable or injunctive relief may be necessary.
14. User Content
14.1 Representation and Warranties
Where the Online Marketplace allows you to upload any User Content (or in case of Host where we upload any User Content on behalf of the Host or where the Host uploads any User Content that has been pre-approved by us), you hereby represent and warrant to us that:
14.2 Prohibited Content
You must not add any User Content or Feedback:
14.3 Grant of Rights
By making your User Content available on or through the Online Marketplace, you hereby grant to Happy Weekends a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, modify (for formatting purposes only), distribute, license, publicly display, publicly perform, transmit, stream, broadcast, access and otherwise exploit your User Content on, through or by means of the Services (including through websites operated or owned by third parties), including for commercial, advertising and promotional purposes relating to the Services.
You further agree to us sharing your User Content (including any part of the User Content which constitutes ‘personal information’ under privacy laws) with other Users to the extent required for you to use the Online Marketplace, avail the Services and avail/provide the Host Experiences.
14.4 Rights in Feedback
To the extent where you provide us with any suggestions, comments, improvements, ideas or other feedback in any form or media ("Feedback"), you hereby assign ownership of all rights, title and interest in such Feedback including all intellectual property rights subsisting therein to us.You further acknowledge and agree that we have no obligation (whether of confidentiality, compensation or otherwise) with respect to such Feedback and that we can use, exploit and share such Feedback for any purpose at our discretion without any restrictions.
14.5 Liability arising from User Content
Happy Weekends shall not be liable in any manner for any User Content displayed on Online Marketplace, including but not limited to for (a) any errors or omissions in any User Content; or (b) any loss or damage of any kind incurred in connection with the use of or exposure to any User Content posted, emailed, accessed, transmitted, or otherwise made available via Online Marketplace.
To the maximum extent permitted by law, you hereby release and indemnify us from any claim or loss in relation to User Content being stored in our servers or displayed on Online Marketplace.
14.6 Back-Up of User Content
It is your responsibility to back up any of your User Content to your own systems. We do not guarantee that the Online Marketplace will always be available at all times.
15. Content Enforcement Rights
15.1 Although we are not legally obligated to monitor access to or use of the Services or User Content or to review or edit any User Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms or to comply with applicable law.
15.2 We reserve the right, but are not obligated, to remove or disable access to any User Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any User Content to be objectionable or in violation of these Terms.
15.3 We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute Users who violate the law or other legal requirements, including providing such authorities with access to any User Content on the Online Marketplace.
16. Third Party Sites
16.1 The Online Marketplace may contain links to websites that are owned and operated by third parties. This may include other suppliers and service providers who provide goods or services in connection with the Services. We have no control over these external websites, which are governed by terms and conditions and privacy policies independent of us.
16.2 You acknowledge and agree that when you access a third-party website available via a link contained on the Online Marketplace:
17. Disclaimer and Limitation of Liability
17.1 No Warranties
17.3 Limitation of Liability
Notwithstanding anything contrary contained elsewhere in the Terms, our liability arising in connection with these Terms or the Online Marketplace is limited as follows:
17.4 Sole Remedy
If you are dissatisfied with the Online Marketplace and/or our Services, do not agree with any part of these Terms, or have any other dispute or claim with or against Happy Weekends or another User with respect to these Terms or Online Marketplace, your sole remedy against Happy Weekends is to discontinue use of Online Marketplace and/or our Services.
In the event that we terminate the Online Marketplace or your access to the Online Marketplace pursuant to these Terms, you release us from all liability, loss or claims suffered by you as result of or arising out of such termination.
18. Release and Indemnity
18.1 You agree to release the Released Parties from all Loss or Claims arising out of or in any way connected with any Relevant Matter. You further waive any and all rights and benefits otherwise conferred by any statutory or non-statutory law of any jurisdiction that would purport to limit the scope of a release or waiver.
18.2 You agree to indemnify, defend and hold harmless the Released Parties from any Loss or Claims arising out of or in any way connected with any Relevant Matter.
18.2 You agree to indemnify, defend and hold harmless the Released Parties from any Loss or Claims arising out of or in any way connected with any Relevant Matter.
19.1 You agree not to circumvent the Online Marketplace for a period of three (3) years following your use of the Online Marketplace in respect of a particular User from when you first contacted, or were first contacted by, another User through the Online Marketplace (“Exclusivity Period”). During the Exclusivity Period, a User may not in any manner solicit, engage, transact, deal, request a quote, or receive payments from such other User outside the Online Marketplace.
19.2 You agree to inform us promptly in case a User asks you to pay, transact, engage, deal, or provide a quote outside the Online Marketplace during the Exclusivity Period. You can opt out of the Exclusivity Period by paying a fee for every User that you intend to engage or deal with outside of the Online Marketplace which fee will be decided by us on a case to case basis (an “Opt-Out Fee”). It is clarified that such Opt-Out Fee will be payableby both Customer and Host for the transaction in question.
19.3 In case you are a Customer, we will charge the Opt-Out Feeagainst the designated mode of payment.In case you are a Host, we will set-off the Opt-Out Fee against any amounts payable to the Host for past or future Host Experiences provided through the Online Marketplace. If we are unable to charge the Opt-Out Fee as above, then we will issue an invoice for the Opt-Out Fee which you agree to pay within thirty (30) days of the date of the invoice.
20.1 You acknowledge and agree that:
20.2 If you are a Customer and the agreement with you pursuant to these Terms is terminated as a result of your breach, we reserve the right to cancel any unused booking you may have purchased prior to said termination, without refund or liability to you.
20.3 If you are a Host, additional provisions related to termination under the Host Agreement will apply.
20.4 A Customer may cancel his/her account at any time by sending an email to us at Send Mail
21. Grievance Redressal
21.1 Customer Care Service
If you have any issues or complaints related to the Online Marketplace, our Services, or a Customer/Host, please contact our Customer Care Service.
21.2 Reporting Bad Experience
In case the Customer has a bad Experience, he/she must inform our Customer Care Service within a period of twenty four (24) hours of availing the Experience. If any such bad Experience is reported within the given timeframe, we will conduct internal enquiries and undertake appropriate action regarding the reported matter as we deem fit. We do not guarantee any refunds or compensation in lieu of a bad Experience.
22.1 Notices are taken to be read when the notice is acknowledged by the receiving party and will be deemed to be read if no acknowledgement is received within 2 business days (in Abu Dhabi) of delivery. In case of any urgent notice, the written notice shall also be brought to the attention of the designated representative of the notified party on the same business day by a telephone call.
22.2 You must not assign, sublicense or otherwise deal in any other way with any of your rights under these Terms. We may assign our rights under these Terms at our sole discretion.
22.3 If a provision of these Terms is invalid or unenforceable, it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.
22.4 These Terms are governed by the laws of Emirate of Abu Dhabi and Federal laws of the UAE and each party submits to the exclusive jurisdiction of the courts of Abu Dhabi and all courts of appeal from there.
22.5 Any waiver of any term on these Terms by us can only be done in express writing. Any failure on our part to enforce a term does not constitute a waiver and we reserve the right in relation to all breaches unless expressly stated otherwise.
22.6 The contents of these Terms constitute the entire agreement between the parties and supersede any prior negotiations, representations, understandings or arrangements made between the parties regarding the subject matter of this agreement, whether orally or in writing. In case of a Host, these Terms must be read in consonance with the terms of the Host Agreement and, in case of any conflict, the terms of the Host Agreement will prevail.
22.7 A provision of these Terms which can and is intended to operate after its conclusion will remain in full force and effect – including intellectual property rights, all indemnities and releases and limitation of liability.
Change Feesmeans any fees that is payable by a Customer for a Change Request.
Change Request has the meaning ascribed to the term under Clause 10.2.
Contentmeans any content whatsoever that are posted, uploaded, generated, provided or otherwise made available through the Online Marketplace, including but not limited to any bios, experience, descriptions, usage data, chats, photos, audios, videos, music, text, graphics, works of authorship of any kind and any other information.
Customer means a registered User seeking to avail an Experience.
Customer Care Service means the customer care representative(s) appointed by Happy Weekends from time to time who can be reached at: +971- 55- 107-2139
Exclusivity Period has the meaning ascribed to the term under Clause 19.1.
Experience means either a Host Experience or an Other Experience.
Experience Fee means the fee charged from the Customer for the relevant Experience.
Experience Listing means the listing for an Experience created by the Experience Provider on the Online Marketplace as mentioned under Clause 1.2.
Experience Provider means a Host, Happy Weekends or any other third party responsible for providing the concerned Experience.
Feedback has the meaning ascribed to the term under Clause 14.4.
Happy Weekends, we, us, our means Meraki Digital for Marketing and Entertainment Services L.L.C and its related entities or body corporates.
Host Agreement means the agreement entered into between a Host and Happy Weekends in relation to listing and selling of the Host Experiences through the Online Marketplace.
Host Experiences means any experience listed on the Online Marketplace to be provided by the Host to a Customer.
Listing Terms means the terms and conditions applicable to the relevant Experience that the Customer must comply with, as specified in Clause 7.1(a).
Online Marketplace means the Website, mobile application and any service offered by us under the name “Happy Weekends”.
Online Marketplace Content means the all Content available on the Online Marketplace (save and except User Content) and includes all proprietary Content of Happy Weekends and any Content licensed or authorized for use by or through Happy Weekends from a third party.
Online Marketplace Fee means the fee we collect from the Host in exchange for allowing the Host to sell the Host Services through the Online Marketplace, as agreed by the Host and us under the Host Agreement.
Opt-Out Fee has the meaning ascribed to the term under Clause 19.2.
Other Experiences has the meaning ascribed to the term under Clause 1.2.
Services means the services provided by Happy Weekends by way of the Online Marketplace, as described under Clause 1.1.
Total Fees means the Experience Fees plus all applicable taxes on the relevant Experience, as specified under Clause 8.1.
User Content means any Content that is uploaded on the Online Marketplace by the User.
Warranties mean any warranties, conditions, terms, representations, statements and promises of whatever nature, whether express or implied.